List of Standards: Difference between revisions

@@ Line 1: / Line 1: @@
 == Benchmarks ==
+:[[Conversion Rates Benchmark]]
 == Best Practices ==
+: [[Mutual Action Plan]]
+: [[Service Level Agreement]]
 == Definitions ==
+---
 == Legal ==
@@ Line 9: / Line 13: @@
 == Metrics ==
 : [[Customer Acquisition Cost (CAC)]]
-: [[Customer Lifetime]]
 : [[Customer Lifetime Value (CLV)|Customer Lifetime Value(CLV)]]
 : [[CAC-LTV-Ratio]]
+: [[Churn Rate]]
+: [[Revenue Churn Rate]]
+: [[Repeat Purchase Rate]]
 : [[Magic Number]]
 : [[Monthly Recurring Revenue (MRR)]]
@@ Line 17: / Line 23: @@
 : [[Annual Recurring Revenue (ARR)]]
 : [[ARR Growth Rate]]
+: [[Net Promoter Score (NPS)]] - Two Types [[tNPS]] and [[rNPS]]
+: [[Customer Retention Rate (CRC)]]
+: [[Customer Retention Cost]]
+: [[Customer Satisfaction Score]]
+: [[Customer Engagement Score]]
+: [[Win Rate]]
+: [[Win/Loss Ratio]]

Latest revision as of 08:18, 17 April 2024